FAQs Page

Got Questions? We’ve Got Answers

1. What is T Seven?

T Seven is a trading name of Krucx Technologies Limited, a UK-based ecommerce business offering a range of quality products with secure payment, fast delivery, and reliable customer support.

2. Where is T Seven based?

We are based in the United Kingdom.

Registered Address:
25 Buxton Road, E17 7EH, London, United Kingdom

3. Do you ship internationally?

No. At the moment, we only ship within the United Kingdom.

4. How long does delivery take?

Delivery times depend on the shipping method:

  • Standard Delivery: 3–5 business days
  • Express Delivery: 1–2 business days

Orders are processed within 0–1 business day (Monday–Friday).

5. How can I track my order?

Once your order is dispatched, you will receive a shipping confirmation email that may include:

  • Courier name
  • Tracking number
  • Tracking link

Not all delivery methods include tracking.

6. What payment methods do you accept?

We accept secure payments including:

  • Debit & Credit Cards (Visa, Mastercard, etc.)
  • Secure payment gateways such as Stripe
  • Other payment methods shown at checkout

7. Can I cancel my order?

Yes, you can cancel your order before it has been dispatched.

Once the order has been shipped, it cannot be cancelled and must follow our Return & Refund Policy.

8. What is your return policy?

We offer a 30-day return policy on eligible items. Products must be unused, in original packaging, and in resalable condition.

Faulty or incorrect items are eligible for replacement or refund.

9. How long do refunds take?

Approved refunds are processed within 2 business days, but your bank may take 5–10 business days to show the refund.

10. What should I do if my item is damaged?

If your item arrives damaged or incorrect:

  • Contact us within 24 hours of delivery
  • Provide photos of the item and packaging
  • We will arrange a replacement or refund

11. Do you offer exchanges?

We do not offer direct exchanges. You will need to return the item and place a new order.

12. How can I contact customer support?

You can reach us via:

Email: sales@tseven.co.uk
Phone: +44 7448 115304
Business Hours: Monday–Friday, 9:00 am – 4:00 pm (GMT)