Return & Refund Policy

Last updated: 4-5-2026

At T Seven (a trading name of Krucx Technologies Limited) (“we”, “us”, “our”), we want you to be completely satisfied with your purchase.

This policy explains your rights and our procedures regarding returns, refunds, and cancellations, in line with UK consumer protection laws.

1. Returns Eligibility

You may return most items within 30 days of receiving your order, provided that:

  • The item is unused and in its original condition
  • The item is returned in its original packaging
  • Proof of purchase is provided

Certain items may be exempt from return due to hygiene, safety, or customization reasons. Any such exclusions will be clearly stated on the product page.

2. How to Start a Return

To initiate a return, you must contact us before sending any items back.

Email: sales@tseven.co.uk
Telephone: +44 7448 115304

Please include:

  • Your order number
  • Reason for return
  • Photos (if the item is damaged, faulty, or incorrect)

Returns sent without prior authorization may not be accepted.

3. Return Shipping Costs

  • For change-of-mind returns, customers are responsible for return shipping costs
  • If the item is faulty, damaged, or incorrect, we will cover the return cost or offer an appropriate solution

4. Damaged, Faulty, or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 24 hours of delivery
  • Provide clear photos of the item and packaging

We will arrange:

  • A replacement, or
  • A full refund at no additional cost

5. Refunds

Once we receive and inspect your returned item:

  • You will be notified of approval or rejection
  • Approved refunds are processed within 2 business days
  • Refunds are issued to the original payment method

Please note: It may take 5–10 business days for your bank or payment provider to complete the transaction.

6. Non-Refundable Items

The following items are not eligible for refunds unless faulty:

  • Custom-made or personalized items
  • Special-order products
  • Items marked as non-returnable on the product page
  • Items returned used, damaged (not due to transit), or incomplete

7. Exchanges

We do not offer direct exchanges.

If you require a different item, please return the original product and place a new order.

8. Order Cancellations

  • Orders may be cancelled before dispatch for a full refund
  • Once an order has been dispatched, it must follow the standard returns process

9. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

10. Contact Us

If you have any questions about returns or refunds, please contact us:

Email: sales@tseven.co.uk
Telephone: +44 7448 115304
Business Hours: Monday–Friday, 9:00 am – 4:00 pm
Address: 25 Buxton Road, E17 7EH, London, United Kingdom